SOULMATE HOTELS – GUEST PRIVACY POLICY & TERMS OF USE

Welcome to Soulmate Hotels.
Your privacy, comfort, safety, and overall experience are important to us. This document explains how we collect and use personal data on our website, as well as the terms and conditions that apply to all guests staying at our hotel. By using our website or staying at Soulmate Hotels, you agree to the policies outlined below.

1. Who We Are

Soulmate Hotels operates this website:
👉 https://abulegba.soulmatehotelsng.com

Throughout this policy, “we”, “us”, and “our” refer to Soulmate Hotels.

2. Guest Privacy Policy

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be shared with the Gravatar service to determine if you are using it. The Gravatar privacy policy can be found on Automattic. Once your comment is approved, your profile picture (if applicable) will be visible to the public alongside your comment.

Media Uploads

If you upload images to our website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location information from images displayed on the site.

Cookies

  • If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies last for one year.
  • A temporary cookie is set when you visit our login page to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, cookies are set to save your login details and screen preferences. Login cookies last two days, while screen options cookies last one year.
  • Selecting “Remember Me” keeps you logged in for two weeks.
  • Editing or publishing content saves a cookie indicating the post ID; this expires after one day.

Embedded Content

Pages on this website may include embedded content (such as videos or images). Embedded content behaves exactly as if you visited the third-party website directly. These sites may collect data, use cookies, and track interactions, especially if you are logged into their platform.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email for security purposes.

Data Retention

  • Comments and related metadata are retained indefinitely to allow automatic approval of follow-up comments.
  • Registered users (if applicable) have their personal information stored in their user profile. Users can view, edit, or delete their personal data at any time (except usernames). Administrators may also access this information for management purposes.

Your Rights

You may request:

  • A copy of the personal data we hold about you
  • Deletion of your personal data

This excludes data we are required to keep for legal, administrative, or security reasons.

Spam Detection

Visitor comments may be processed through automated spam detection services.

3. Guest Terms & Conditions (Hotel Use Policy)

To ensure a peaceful, safe, and enjoyable stay for all guests, the following rules apply:

Food & Beverages

Outside food and drinks are not permitted within the hotel premises.

Room Occupancy

  • Maximum of two (2) guests per room
  • Exception: The ₦60,000 Special Room allows up to four (4) guests

Smoking Policy

Smoking is strictly prohibited in all rooms.
Violation attracts a $100 penalty.

Pets

Pets are not allowed anywhere on the hotel premises.

Payment Methods

Payments via Opay, PalmPay, or Kuda are not accepted.
Guests are advised to use approved payment methods only.

Photoshoots & Decorations

  • Photoshoots attract a ₦50,000 fee per day
  • Photoshoots are not allowed at night or in the reception area
  • Alterations to rooms, walls, POP ceilings, or hotel structures are prohibited
  • Fireworks, flames, or special effects are strictly forbidden indoors

Check-In & Check-Out

  • Check-in: 2:00 PM
  • Check-out: 12:00 PM

Access Cards

Lost room cards attract a ₦15,000 replacement fee.

Refund Policy

All payments made to Soulmate Hotels are non-refundable.

Age Restriction

Only guests 19 years and above are allowed on the premises.
Minors are strictly prohibited.

Reservation & Cancellation

Cancellations must be communicated at least 24 hours in advance.
Failure to do so will be treated as a no-show, and the reservation will be voided without refund.

Third-Party Bookings

Guests making reservations on behalf of others are responsible for ensuring the booked guest reads and complies with this policy.

Security Policy

For safety reasons, weapons and ammunition of any kind are not allowed on the premises.
This includes, but is not limited to: handguns, rifles, shockers, or similar items.

4. Acceptance of Policy

By accessing our website or staying at Soulmate Hotels, you confirm that you have read, understood, and agreed to this Guest Privacy Policy & Terms of Use.

Thank you for choosing Soulmate Hotels.
We appreciate your cooperation and look forward to giving you a comfortable and memorable stay.